Waiting on IT or HR to fix an issue can be frustrating. You submit a request, and then it sits in a queue. Days pass, and you still don’t have a resolution. Meanwhile, your work stalls. That’s where Moveworks comes in.
Moveworks is an AI-powered platform that transforms how companies handle employee support. Instead of waiting on human agents, employees get instant assistance through AI, allowing them to resolve problems without delays. Let’s break down how it works and why it’s a game-changer.
What is Moveworks?
Moveworks is an AI-driven assistant that helps employees get answers to their questions quickly. It automates support requests across IT, HR, finance, and other departments. The AI understands natural language, meaning employees don’t have to use specific keywords or follow strict formats. They just ask a question, and Moveworks figures out how to help.
For example, instead of logging into a support portal and searching for an answer, an employee can simply type, “I can’t access my email,” and Moveworks will either fix it or guide them to a solution instantly.
Why Companies Struggle with Employee Support
Most companies deal with a constant flood of employee requests. IT tickets pile up. HR emails go unanswered. Simple problems take days to resolve.
Common issues employees face:
- Password resets – Locked out and waiting for IT to respond.
- Software access – Need permission to use a tool but can’t find the right person to approve it.
- HR policies – Confused about PTO, benefits, or company policies.
- Device troubleshooting – Computer crashes, Wi-Fi issues, or VPN failures.
When employees struggle to get quick answers, productivity takes a hit. Delays lead to frustration, and small problems turn into major bottlenecks. Moveworks aims to eliminate these inefficiencies with AI-powered automation.
How Moveworks Works
Moveworks uses AI to interpret, process, and resolve requests. Here’s what happens behind the scenes:
Understanding the Request
- Employees submit their questions through tools like Slack, Microsoft Teams, or other workplace apps.
- Moveworks processes the request using natural language understanding (NLU) and machine learning.
Finding a Solution
- The AI scans company systems, knowledge bases, and past resolutions.
- It determines the best response, whether that’s resetting a password, providing a policy document, or escalating to the right team.
Delivering Instant Help
- If the AI can solve the problem, it does so instantly.
- If human intervention is needed, it directs the request to the right person and provides relevant details.
By automating these processes, Moveworks eliminates wait times and allows employees to get back to work faster.
Key Benefits
Companies that implement Moveworks see immediate improvements:
1. Faster IT Support
A locked-out employee doesn’t have time to wait for IT to reset their password. Moveworks automates password resets, software requests, and troubleshooting so employees can get back to work without unnecessary delays.
2. Better HR Response Times
HR teams spend hours responding to the same questions about benefits, PTO, and company policies. Moveworks handles these inquiries automatically, freeing up HR staff for more strategic work.
3. Increased Productivity
Less time spent waiting for answers means more time spent getting things done. Moveworks keeps employees focused by eliminating unnecessary roadblocks.
4. Seamless Employee Experience
Instead of switching between multiple apps or waiting for responses, employees get what they need in seconds. Everything happens inside the chat tools they already use, like Slack and Microsoft Teams.
Moveworks Across Different Departments
Moveworks isn’t just for IT. The AI assistant helps across multiple business functions:
HR Support
Employees can access company policies, request time off, or update personal records without needing to contact HR.
Finance Assistance
Questions about expense reports, reimbursement policies, or purchase approvals are handled instantly.
Sales and Marketing
Teams can quickly retrieve sales data, marketing materials, or customer insights without manual searches.
This flexibility makes Moveworks valuable across an entire organization.
How Moveworks Integrates with Existing Systems
Moveworks connects seamlessly with workplace tools like:
- Communication Apps: Slack, Microsoft Teams
- IT and HR Systems: ServiceNow, Workday, SAP
- Knowledge Bases: SharePoint, Confluence
This means employees don’t have to learn a new platform. They just use the tools they already know, and Moveworks handles the rest.
Security and Compliance
Handling sensitive employee data requires strong security. Moveworks follows strict industry standards, including:
- ISO 27001, ISO 27017, ISO 27018, ISO 27701
- SOC 2 Type 2 Compliance
- GDPR and CCPA Compliance
These certifications ensure that company and employee data remain safe.
Moveworks in Action: A Case Study
A large tech company implemented Moveworks to streamline IT support. Before Moveworks, employees waited an average of 12 hours for IT ticket resolution. After Moveworks, response times dropped to under 60 seconds for common requests like password resets and software access.
This shift saved the IT team thousands of hours per year, allowing them to focus on larger initiatives instead of routine tasks.
Why Moveworks Stands Out
There are many automation tools out there, but Moveworks is different because:
- It understands natural language – Employees don’t need to learn commands or navigate complex ticketing systems.
- It works with existing tools – No need for major system overhauls.
- It improves over time – Machine learning ensures that responses become more accurate with continued use.
- It covers IT, HR, and more – A single platform that supports multiple departments.
How to Get Started
Setting up Moveworks is straightforward. The platform integrates directly with your company’s existing tools, so there’s no need for an extensive overhaul.
Steps to Implement Moveworks:
- Connect to existing IT and HR systems – Moveworks integrates with platforms like ServiceNow, Workday, and Microsoft 365.
- Train the AI with company data – The system learns company-specific language and workflows.
- Launch inside chat apps – Employees can start using Moveworks inside Slack, Teams, or other messaging tools.
- Monitor performance – Track AI responses and refine the system based on real employee interactions.
Future of AI in Employee Support
AI-driven support is becoming the standard. Companies that embrace automation see increased efficiency, happier employees, and reduced overhead. Moveworks is leading this shift by providing a solution that removes friction from daily work.
Businesses that fail to adopt AI-driven support risk falling behind. Employees now expect instant answers, and traditional IT and HR teams can’t keep up with the demand manually.
FAQs
What kinds of requests can Moveworks handle?
Moveworks can resolve IT issues, HR inquiries, finance questions, and more. The AI is designed to understand and process a broad range of workplace requests.
How does Moveworks integrate with my company’s systems?
It connects with enterprise applications like Slack, Microsoft Teams, ServiceNow, and Workday, allowing employees to access support without leaving their usual work environment.
Is Moveworks only for large companies?
No, Moveworks scales to fit businesses of all sizes. Whether you have a small startup or a global enterprise, the AI adapts to your needs.
Is my company’s data secure with Moveworks?
Yes. Moveworks follows industry security standards, including ISO certifications and GDPR compliance, to ensure data protection.
Does Moveworks support multiple languages?
Yes, Moveworks can handle requests in over 100 languages, making it ideal for global organizations.
Final Thoughts
Moveworks transforms how companies handle employee requests. Instead of waiting hours or days for IT and HR support, employees get answers instantly. This AI-driven platform improves productivity, reduces frustration, and frees up internal teams for more strategic work.
